Services

Timer FAQ

Where can I get the Timer?

The Timer is available exclusively on Salesforce.com's AppExchange marketplace.
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How much does the Timer cost?

The Timer is provided by American Data Company free of charge to the Force.com community.
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Is the Timer compatible with my Salesforce org?

The Timer uses advanced Force.com features such as Visualforce and Apex.  As such, the Timer will only work in the following editions:

  • Unlimited
  • Enterprise
  • Platform
  • Developer
If you have installed the Timer into an org with one of the approved editions but are still having troubles getting it to function appropriately, you may need to review the following:

  • Incomplete or incorrect installation - make sure that the AppExchange installation process has been completed and that all elements have been successfully deployed.  Note that only system administrators have the ability to install AppExchange applications.  For a detailed installation walk-through, please refer to the Customization Guide in the sidebar on the right-hand side of this page.
  • Invalid user privileges - if your profile restricts you from accessing any of the Timer objects or functionality sets, you will have to discuss this with your Salesforce administrator.
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My team doesn't need all of the fields shown on the timer. Can I remove the fields we don't need?

There are a few fields that your Salesforce administrators may remove from the interface if they choose to do so.  These fields are as follows:

  • Subject
  • Description
  • Bill Type
  • Work Type
Your Salesforce administrator may add and remove these fields using the Timer Config object that is included in the Timer's AppExchange package.  For a detailed configuration walk-through, please refer to the Customization Guide in the sidebar on the right-hand side of this page.
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It is imperitive, for auditing purposes, that the Description field is filled out. Can I make this field required?

Your Salesforce administrator can make the following fields required by modfying the active Timer Config record:

  • Subject
  • Description
  • Bill Type
  • Work Type
For a detailed configuration walk-through, please refer to the Customization Guide in the sidebar on the right-hand side of this page.
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Why does the Timer look funny in my browser?

Due to the advanced nature of the CSS (Cascading Style Sheets) used to style the Timer, only the latest version of the most popular browsers are supported:

  • Firefox 3.x
  • Chrome 2.x
  • Internet Explorer 8.x
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